Wednesday, 23 May 2012

Note  To Self - Social distance = 4 to 12 feet

I admit it! I'm a constant texter. I've got to keep in touch with my peeps, especially my significant other. I’m always working on positive communication with her, so when writing my texts I ‘m sure to always try and end with something positive, like “xo”. The problems that keeps coming up though is mixing business with pleasure, which is a line we are warned not to cross. Keep your work at home and try not and take it home or vise versa. Although, my subconscious has tried many a time to end my business messages with: love ya!, xo, or kiss kiss hug hug. I like my customers for sure, but they tell me a bit of space in business is good practice. Oops! but at the same time .. This is fair warning! Love ya! Xo

Oliver Pattison

Monday, 7 May 2012


Customer Service


The Just Ink Abbotsford store mascot Dixie Dog came on the scene January 15th 2004, and has been a huge help in the area of customer services ever since.  A common occurrence is Dixie being the first customer greeter on scene, all happy go lucky.  She loves to see what’s going on and who is visiting by placing her front paws up the counter and popping her head up for a good view.  Although Dixie is a super happy dog she can also be a very “vocal” dog.  Since a handful of customers feel they play fear factor when coming in we have decided to put Dixie on the bribes for non barking program.  She had responded very well since being on the program as long as we buy the treats from Costco which equals a pretty much never ending supply.  Even our Purolator delivery specialist has commented on a change in the dog's behaviour.  This dog is a smart one who knows how to work all the angles.  As shown, Dixie loves to play it up for the camera wink wink.   












Oliver Pattison