Facts vs. Fiction
One of the most challenging situations at Just Ink is when customers bring in cartridges they claim are not working, but in reality, they are bringing in used and empty printer cartridges. Printer cartridges are easily mistaken for full ones. Two things can help prevent this confusion:
Remove and discard or recycle any plastic wrapping material. Some people are very meticulous and repackage old toners, making them accidentally appear new when reopened.Write "MT" or "Empty" directly on the cartridge to make it obvious that it is used.
Clearly marking empty cartridges is a smart idea. I've had some very challenging conversations with people who refuse to believe a cartridge is empty, even when I provide multiple facts proving it.
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